{"id":18904,"date":"2023-01-12T12:57:36","date_gmt":"2023-01-12T11:57:36","guid":{"rendered":"https:\/\/office-it.be\/our-helpdesk-scores-again\/"},"modified":"2026-10-29T14:56:34","modified_gmt":"2026-10-29T13:56:34","slug":"our-helpdesk-scores-again","status":"publish","type":"post","link":"https:\/\/office-it.be\/en\/our-helpdesk-scores-again\/","title":{"rendered":"Our Helpdesk scores again!"},"content":{"rendered":"\t\t
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Our Service Desk has done it again!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A high-performing and reliable IT environment is crucial for every company. <\/p>

That is why we find it extremely important that our customers receive fast and efficient support whenever they have questions or encounter issues.<\/span><\/p>

This is right up our Service Desk\u2019s alley, as our satisfaction survey shows.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tLet us know what could be improved within your organisation. we will be pleased to work with you to examine the most suitable solutions, and are able to offer standard plans as well as custom-made options.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Companies should be able to focus on their core business without worrying about their IT. That is why more and more customers are switching to our proactive services<\/a>, where we ensure everything runs smoothly behind the scenes.<\/p>

And if something does go wrong, our customers can contact our professional Service Desk staff.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer satisfaction survey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The results of our survey show that customers truly appreciate this service. Last year, we achieved a score of 94% for our Service Desk. An increase of 2% compared to the previous year.<\/p>

This is what customers say about our service: <\/p>

\u201cFully satisfied with your service and your colleague.\u201d<\/em> \u2013 Groupe Atlantic<\/a>
\u201cQuick and good assistance.\u201d<\/em> \u2013 Joker Jong Toerisme<\/a>
\u201cVery satisfied with the fast solution.\u201d<\/em> \u2013 Tormans<\/a>
\u201cWhat else can I do but give the maximum score. After 1.5 hours I could work again. Thank you.\u201d<\/em> \u2013 Gefran Benelux<\/a><\/p>

We want to relieve our customers more than ever, so they can focus on what truly matters to them.
Business continuity. That\u2019s what we guarantee. <\/p>

Curious about what we can do for you? Get in touch <\/a>with our team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Share this article<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Do you have questions about your IT environment?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Are you reading something that’s relevant to your organization? Or would you like to know what a particular development means for your IT environment?<\/p>

We’d be happy to work with you to explore the opportunities and areas of focus for your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tAsk us your question<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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When we had to start looking for a new IT partner, the decision to choose Office-IT was an easy one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Mauquoy Token Company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Westerlo<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The Office-IT Prio Helpdesk stands for fast and reliable IT support. Standard service included in our monitoring solutions and maintenance plans.<\/p>\n","protected":false},"author":2,"featured_media":13446,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[176],"tags":[],"class_list":["post-18904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-office-it","entry","has-media"],"acf":[],"yoast_head":"\nOur Helpdesk scores 94% customer satisfaction<\/title>\n<meta name=\"description\" content=\"The Office IT Help Desk is committed to providing fast and efficient IT support. Standard service included in our monitoring solutions and maintenance plans. And the satisfaction survey shows that customers appreciate this service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/office-it.be\/en\/our-helpdesk-scores-again\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Helpdesk scores 94% customer satisfaction\" \/>\n<meta property=\"og:description\" content=\"The Office IT Help Desk is committed to providing fast and efficient IT support. Standard service included in our monitoring solutions and maintenance plans. 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