{"id":18906,"date":"2023-01-12T12:57:36","date_gmt":"2023-01-12T11:57:36","guid":{"rendered":"https:\/\/office-it.be\/notre-helpdesk-obtient-a-nouveau-un-excellent-score\/"},"modified":"2026-10-29T14:56:38","modified_gmt":"2026-10-29T13:56:38","slug":"notre-helpdesk-obtient-a-nouveau-un-excellent-score","status":"publish","type":"post","link":"https:\/\/office-it.be\/fr\/notre-helpdesk-obtient-a-nouveau-un-excellent-score\/","title":{"rendered":"Notre Helpdesk obtient \u00e0 nouveau un excellent score!"},"content":{"rendered":"\t\t
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Notre Service Desk s'illustre une nouvelle fois !<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un environnement IT performant et fiable est essentiel pour toute entreprise. <\/p>

C\u2019est pourquoi il est tr\u00e8s important pour nous que nos clients soient aid\u00e9s rapidement et efficacement en cas de question ou de probl\u00e8me.<\/span><\/p>

C’est tout \u00e0 fait dans les cordes de notre Service Desk, comme le montre notre enqu\u00eate de satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tFaites-nous savoir ce qui pourrait \u00eatre am\u00e9lior\u00e9 dans votre organisation. Nous sommes heureux d'examiner avec vous les solutions les plus appropri\u00e9es et de vous proposer des formules standard ou personnalis\u00e9es.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Les entreprises doivent pouvoir se concentrer sur leurs activit\u00e9s principales sans se soucier de leur IT. C\u2019est pour cette raison que nos clients passent de plus en plus \u00e0 notre service proactif<\/a>, o\u00f9 nous veillons en arri\u00e8re-plan \u00e0 ce que tout fonctionne parfaitement.<\/p>

Et si toutefois un probl\u00e8me venait \u00e0 survenir, nos clients peuvent s’adresser \u00e0 nos collaborateurs professionnels du Service Desk.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Enqu\u00eate de satisfaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les r\u00e9sultats montrent clairement que nos clients appr\u00e9cient ce service. L’ann\u00e9e derni\u00e8re, nous avons obtenu un score de 94 % pour notre service d’assistance. Une augmentation de 2% par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente.<\/p>

Voici ce que nos clients disent de notre service: <\/p>

\u00ab\u00a0Comme d\u00e9j\u00e0 indiqu\u00e9, enti\u00e8rement satisfait de votre service et de votre coll\u00e8gue.\u00a0\u00bb<\/em> \u2013 Groupe Atlantic<\/a>
\u00ab\u00a0Aide rapide et efficace.\u00a0\u00bb<\/em> \u2013 Joker Jong Toerisme<\/a>
\u00ab\u00a0Satisfait de la r\u00e9solution rapide.\u00a0\u00bb<\/em> \u2013 Tormans<\/a>
\u00ab\u00a0Que puis-je faire d\u2019autre que donner le score maximum. Apr\u00e8s 1,5 heure, j\u2019ai pu reprendre mon travail. Merci.\u00a0\u00bb<\/em> \u2013 Gefran Benelux<\/a><\/p>

Nous voulons plus que jamais d\u00e9charger nos clients, afin qu\u2019ils puissent se concentrer sur ce qui compte vraiment pour eux.
Nous garantissons la continuit\u00e9 de vos activit\u00e9s. <\/p>

Vous vous demandez ce que nous pouvons faire pour vous? Prenez contact <\/a>avec nos coll\u00e8gues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Partagez cet article.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vous avez des questions concernant votre environnement informatique ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avez-vous lu un article pertinent pour votre organisation ? Ou souhaitez-vous savoir quelles seront les implications d’une \u00e9volution particuli\u00e8re pour votre environnement informatique ?<\/p>

Nous serions ravis d’examiner avec vous les possibilit\u00e9s ou les points \u00e0 prendre en compte pour votre entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tPosez-nous votre question<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Lorsque nous avons d\u00fb rechercher un nouveau partenaire informatique, notre choix s’est rapidement port\u00e9 sur Office-IT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Mauquoy Token Company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Westerlo<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Le Helpdesk Prio d\u2019Office-IT offre un support IT rapide et fiable. Un service standard inclus dans nos solutions de surveillance et nos formules de maintenance.<\/p>\n","protected":false},"author":2,"featured_media":13447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[178],"tags":[],"class_list":["post-18906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-propos-doffice-it","entry","has-media"],"acf":[],"yoast_head":"\nNotre Helpdesk atteint 94% de satisfaction client<\/title>\n<meta name=\"description\" content=\"Le service d'assistance informatique d'Office garantit une assistance informatique rapide et efficace. Un service standard inclus dans nos solutions de surveillance et nos formules de maintenance. L'enqu\u00eate de satisfaction montre que les clients appr\u00e9cient ce service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/office-it.be\/fr\/notre-helpdesk-obtient-a-nouveau-un-excellent-score\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Notre Helpdesk atteint 94% de satisfaction client\" \/>\n<meta property=\"og:description\" content=\"Le service d'assistance informatique d'Office garantit une assistance informatique rapide et efficace. Un service standard inclus dans nos solutions de surveillance et nos formules de maintenance. 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