JOB OPENING
Are you the Support Engineer we're looking for?
To strengthen our team, we are looking for a Support Engineer.
Check out the job posting below.
Who are we?
Office-IT is a growing IT managed service provider with about 20 employees. We are located in Olen. For more than 20 years, Office-IT has been providing efficient and innovative comprehensive solutions in the field of IT infrastructure. You can take “Total” quite literally: from the cloud environment to the network and all the way through to workplace management.
Our focus is on customized solutions, a clear vision for the future, and building sustainable, long-term relationships. Our clients are located both domestically and internationally, ranging from small and medium-sized enterprises to large corporations and public institutions.
To strengthen our team, we are looking for a Support Engineer.
What does the role of Support Engineer entail?
As a support engineer, you are the first point of contact for our customers when they encounter IT issues. You will work purposefully to find a solution, while also ensuring that the administrative processing and follow-up in the ticketing system are handled correctly. If necessary, escalate more complex issues.
You will also be responsible for performing and monitoring the day-to-day maintenance tasks for clients, servers, and network equipment. You’ll perform the initial installation of clients and assist your colleagues with projects. We do this both from our office in Olen and from our clients’ offices.
You will be assigned to the support desk’s on-call roster (weekdays from 7:00 a.m. to 6:00 p.m.). This is done through a rotation system with coworkers.
Profile of the Ideal Support Engineer
- You have a bachelor’s degree or equivalent in IT, or the necessary experience.
- Initial experience in a similar position is required.
- You speak and write fluently in Dutch and English. A basic knowledge of spoken French is also required.
- Just like us, you have a passion for IT and a desire to learn something new every day.
- You are customer-oriented and have excellent communication skills.
- You’re a true team player.
- You are able to handle stress and are flexible.
- You have a good understanding of Microsoft 365 cloud services. Knowledge of and/or interest in SharePoint is a plus.
- You have a basic understanding of network management.
- You have a basic knowledge of PowerShell.
- A basic understanding of security is a plus
What do we offer?
- Flexible work environment. You will primarily be based at our location in Olen.
- For this position, we offer an attractive salary supplemented by a comprehensive package of fringe benefits: a laptop, meal vouchers, eco-vouchers, and hospitalization insurance.
- Opportunities for your personal development through education, training, and earning certifications.
- An open and friendly atmosphere and a team of top-notch, professional colleagues.
Would you like to become a Support Engineer at Office-IT?
Then send your resume to st******@*******it.be right away!