- IT Solutions
- Monitoring & Maintenance
- Proactive monitoring
Address IT Issues faster with proactive monitoring
Monitoring allows us to continuously keep track of how your IT environment is performing and quickly identify any anomalies. You decide how much support you want Office-IT to provide: if you’d rather handle the reports yourself, you can. If you opt for proactive monitoring, we’ll also handle the follow-up and interventions.
Keep a constant eye on your IT environment
Identifying problems faster
By continuously monitoring your systems, anomalies become apparent without having to wait for a user to report a problem.
Continuous visibility into your systems
We collect status and diagnostic information about your IT environment. You can also track that information yourself through the customer portal.
Follow-up tailored to your needs
Would you like to handle the reports yourself, or would you prefer to have Office-IT handle the follow-up as well? You decide how much of the follow-up you want us to handle.
Perform scheduled maintenance
We perform system updates at predetermined times, outside of business hours if necessary. This is how we minimize the impact of scheduled maintenance on your day-to-day operations.
What do we cover in monitoring and maintenance?
Monitoring & detection
We continuously monitor your servers, storage, and network components. If there are any deviations from the set values, our Support Team receives a notification, so that issues are identified more quickly.
Proactive follow-up
If you opt for proactive monitoring, we’ll also handle the follow-up on reports. We take action when necessary, in accordance with the terms of your service agreement.
Inventory & asset management
We assess your IT environment and centralize information on hardware, software, licenses, warranties, and more.
Maintenance
We perform maintenance and system updates on your servers and network infrastructure at predetermined times, including outside of business hours when appropriate.
Reporting
You will receive a monthly report on the monitoring and management of your IT environment. This will give you insight into the status and the updates and patches that have been applied.
Customer portal
Through the customer portal, you can access information about the components in your IT environment and track our periodic maintenance.
Backup monitoring and additional security and backup solutions can also be included as options.
This is how we work
1
Inventory
2
Set up monitoring
3
Detection & reporting
4
Follow-up
5
Reporting
1
Inventory
We’ll assess your IT environment and its relevant components.
2
Set up monitoring
We set up the monitoring system so that the agreed-upon systems and components can be continuously monitored.
3
Detection & reporting
When the monitoring system detects an anomaly, an alert is generated and sent to our Support Team.
4
Follow-up
You choose how reports are handled: you can follow up on them yourself or opt for proactive monitoring, in which case Office-IT will handle the follow-up and any necessary actions.
5
Reporting
You’ll receive a monthly report that allows you to monitor the status and progress of your IT environment.
These customers entrust us with monitoring their IT environments
Looking for the right approach to monitoring your IT environment?
We’ll review which systems you want to have monitored and how much of the monitoring you’d like to handle yourself. This way, we tailor our monitoring and follow-up to your organization’s needs.
Our server is of critical importance, so proactive monitoring is not a luxury. If a potential threat is detected, an alert is triggered, and Office-IT takes immediate action to prevent problems.
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