Flexible business phone solutions

Employees work at the office, at home, or on the go. Still, you want customers and coworkers to be able to reach them easily and for incoming calls to be routed to the right place.

With cloud telephony, you manage your business phone service over the Internet. Employees can also use their business numbers on their mobile devices, and you can manage call forwarding, menu options, and call queues—among other features—from a single platform.

Office-IT sets up the phone system and helps your employees get started with it.

Talk to us about your cloud-based phone system

Telephony tailored to the way you work

With cloud-based telephony, you decide how and where employees can be reached and how incoming calls are routed within your organization. This allows you to adjust your phone system when, for example, new employees or locations are added.

Making calls at the office and on the go

Employees can be reached either on a landline or on their smartphone. With the mobile app, they can also make calls using their business number while on the go.

Forwarding and routing

Determine where incoming calls are routed and easily adjust routing settings when your availability or operations change.

Drop-down menus and queues

Use an interactive menu to direct callers to the right person or department, and, where necessary, provide a waiting queue with a welcome message or hold music.

Central administration

Manage your phone system from a single dashboard and adjust settings as needed. The dashboard can be customized.

Customizable to fit your organization

Your phone system can be adjusted as your organization changes, such as when new employees or locations are added.

Monitoring and support

The telephony environment is continuously monitored to ensure the system is functioning properly.

Cloud-based telephony

Your phone system runs in the cloud, so you don’t need to set up and maintain a local phone system. This also makes it easier to adapt your phone system when your employees, locations, or work processes change.

Employees can use both landline and mobile devices and remain reachable through the same business telephony environment.

AI voicebot for routine phone tasks

Have an AI voicebot handle certain calls

Does your team receive a lot of repeat calls, or are there times when not every call can be answered right away? An AI voicebot can handle certain conversations on its own and look up information or perform actions during the conversation.

Depending on how it’s set up, the voicebot can, for example:

  • answer questions based on a knowledge base or FAQ;
  • transfer a caller to the appropriate colleague;
  • retrieve information from integrated systems, such as a CRM;
  • summarize conversations and forward or save the summary.

This allows you to automate recurring phone tasks and give employees more time for calls that require their attention.

Please contact our sales team. We'd love to show you what an AI voicebot can do

Office-IT helps you set up your phone system

We’ll take a look at how your phone system is currently set up, how employees need to be reachable, and how incoming calls are routed.

Based on that, we’ll set up the phone system and help your employees get started with it. If you choose the support option, you can continue to contact Office-IT for support and assistance.

These customers use cloud-based telephony through Office-IT

Want to reorganize your business phone system?

We’ll take a look at how your employees can be reached today and how incoming calls are routed within your organization. This will help us determine which cloud-based phone system is the best fit for your business.

Talk to us about your cloud-based phone system

The telephone exchanges in Belgium and Poland are connected to each other. This allows our employees to make free calls between the two locations.

Odyssey Logistics

Antwerp