I can't get on the internet
You want to look something up online, but you have no connection. Annoying, right?
Read below to find out what you can do about this.
There are several possible causes for issues with your internet connection: incorrect network settings, hardware or software errors in the router, outages at the internet provider, incorrect IP configuration, loose network cables, temporary blocking by a firewall, etc.
What can you do about it?
First, check whether the WiFi function is enabled on your PC. Laptops often have a physical button for this. Check the status of your network icon. If you see a yellow exclamation mark, you may have limited or no access to the internet.
If the internet is enabled but you still have no access, contact your internet provider.
If the internet is not working, check whether the cables are properly connected and whether WiFi is turned on. Also try restarting your router. If this does not solve the problem, go to Start, type “cmd” in the search bar and press Enter. A black window will appear. Type “ipconfig /release” and then “ipconfig /renew”. If the internet still does not work afterwards, call your internet provider.
Is your question not listed here?
Not every IT question has a standard answer. Sometimes the right solution depends on your IT environment, the applications you use, or the way your organization operates.
We’d be happy to work with you to determine what’s needed in your situation and help you with your question.
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