Help a virus
I have a virus on my PC! What do I do?
Below are a few steps you can follow.
Follow these steps:
- Disconnect from the network (Wi-Fi, cable, or both). A virus can spread via email in the background. When your computer is infected, it must be disinfected before you go online again.
- Make sure your antivirus software is up to date! If you need to update it, download the update files on another PC, put them on an external drive or USB stick, and run them on your infected PC.
- Gather as much information as possible about the virus from another computer.
- Let your antivirus perform a full system scan.
- However, if you're still having problems, please contact the Office-IT Support Desk
Some viruses are persistent and difficult to remove. In some cases, they even disable the antivirus software or prevent the infected file from being cleaned or deleted. Sometimes, reinstalling your system is the only way to restore security.
Many Belgian companies have fallen victim to at least one form of cybercrime. That is why security is a central priority at Office-IT.
Office-IT offers multiple solutions to secure your network.
Is your question not listed here?
Not every IT question has a standard answer. Sometimes the right solution depends on your IT environment, the applications you use, or the way your organization operates.
We’d be happy to work with you to determine what’s needed in your situation and help you with your question.
We didn’t even consider any other solution. We rely on Office-IT’s expertise.
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